I have been writing an email to a customer in the Netherlands and had to delay sending it for over a week to wait for a an important piece of information I needed. In that time, we’d gone from 89p to the Euro to 92p.
We all know that it wasn’t long ago that it was 84p. I was amazed it took some of our suppliers so long but we know that some items and supplies will increase by 4% on 1st October. We expect more in the New Year and /or April
We’re thinking of ways round this.
For example, all current stock will be sold at pre-increase prices. Hires for 2018 can be at current 2017 prices if booked now. It would be very wise to book for Easter 2018 very soon in any case as pools are limited (see our last blog).
It is worth re-running this old post.
Before coming to you, each heater has journey of testing to come through.
The electronics are made for us in the UK by Cyclops / DJ Assembly in York. The heating coils are made at Backers in Rotherham. They are tested and certified by the manufacturer before coming to us.
Other components are sourced from reputable UK companies such as Honeywell and RS Components. All have their British Standard mark.
When bringing together the parts, we test each main component individually. Then the assembled unit is further tested. There are a suite of tests we perform to be able to give them their CE marking.
And finally, we run the heater in water for 8 hours to simulate its use and the check it one last time.
And just to make sure, there is a 12 month warranty period for additional peace of mind.
Also, the ‘4.8kW heater’ and the ‘2.4kW with Control heater’ are both serviceable and will give you a long life.
The rest is over to the customer. Think of the instructions as part of the product. The instructions must be read and no one who as not read them should use the heaters. If you ever lose your instructions, get in touch and we’ll send you some new ones.
Whilst these are relatively low temperature heaters appliances, they still have a hot metal element and should be treated with respect.
We have been making heaters for nearly 30 years, and tested 1000s of them. We know how they work and what breaks them. Keep to the following and your heater will give you long service.
Our baptistries maybe portable but it is still an event when they arrive – at least 3 boxes all of some size. Out heaters are more diminutive, being in small plastic crates. The big issue for everyone is the timing of deliveries and pickups. We have all had the experience of waiting in all day for a delivery that may take place between 8am and 10pm and an unhappy and disgruntled driver turning up at our door.
We do try to minimise poor experiences for all concerned (including the drivers, some of whom have a challenging job). However, we need to work in partnership with everyone to make things work smoothly. Sometimes, despite everyone’s best efforts, something may derail things, such as a road accident or weather, or a technical fault in the system or the truck and leave us all without the service we had worked for!
Why not a carrier who can provide 2 hour delivery windows? Our Baptistries are specialist and often bulky items and so not every carrier is happy to take our parcels, and others charge a high price for doing so. Parcelforce charge a good price for delivery and will take even our biggest baptistries without complaint. We are also finding them better able to reach our extremely rural customers via their network. As for 2 hour window notifications, this is something they are working towards. Let us hope and pray the obstacles they are finding to doing so are overcome.
This is is a big baptistry at 4m long and over 1.5m wide and a maximum depth of 1.2m…and steps at both ends. We’ve just made this for a church in Preston.
Usually, baptistries are sunken into the ground, a few go above ground. But there is a trend in the States to have them above ground and on castors so that they are mobile and can be moved about the church. In modern open-space church buildings, a mobile baptistry makes use of the flexible space. Will this trend catch on?
Most ‘new expression’ churches want space, open, flexible space that fits with their wide range of outreach and worship. A baptistry that can be wheeled to any part of the auditorium fits with this style.
BTW, we do put brakes on too!
This is a short post just to keep things up to date. Whilst a pallet service will be an option, it looks as if we can still offer a ‘parcel’ service at a reasonable rate. It has been a bit frenetic as we’ve pushed to get the new carrier in place for next week
To clarify, this crisis with FedEx has only affected the pool hire side, heaters (being much smaller) go with DHL and they’re fine.
After using FedEx for over 6 years we have had major problems with them over Easter. Hopefully, customers will not have noticed. However, FedEx implemented a new online booking procedure and, in short, it was chaotic and their pricing and billing system has become erratic and unreliable. What is clear is that it has been a cover a for a price hike.
To send a Nonagon pool now would cost £140 there and back whereas it used to cost £100. To send the old Galilee pool, we were recently charged over £300 instead of £120! We are urgently looking at other carriers and it is likely that we will have to use a pallet service as the default carrier. This has three immediate benefits: it is cheaper; the delivery is within a much narrower time-window; the baptistry is easier to repack for the return to us. The down-side is that a customer must be able to receive a pool on a pallet. The carrier will have a tail-lift on the lorry and a pallet truck and will deliver to the foyer on the level. For customers who can receive and return on a pallet, we are looking at other carriers who can cope with such large consignments.
As all this may wish you could buy the pool, we are putting together a way for customers to buy in instalments over more than the 3 months currently offered.
The lease scheme is better value than hiring if you use the pool more than 3 times per year, and whilst it is a 5 year lease, there is an opt-out at 3 years.
The Galilee baptistry, which was very popular because it was quick to set up and had a double-liner system has become too expensive to send with FedEx because the curved panels result in big, bulky boxes. Hitherto, FedEx were the only ‘parcel’ carrier who would deal with boxes of this size, now they seem to be charging silly prices. To help matters, we have redesigned the pool to give the new Flatpack Galilee. At the same time, we’ve made changes to the dimensions – the new flatpack Galilee is 78cm deep (the same as the Nonagon and Croydon pools) because some felt the depth of the Galilee a little on the shallow side. It is also a wee bit longer and broader. at over 7′ long and 5′ wide internally, this is a very spacious baptistry that stores well.
Unless the architect or builder are prepared to guarantee the concrete and tile baptistry will not leak (and not need regrouting!) in under 10 (or 25) years, don’t bother!
Our fibreglass baptistries mean less fuss and cost at installation as the unit comes as a whole. Insulation is built in, the walls need no additional support, and the reinforced lids can take the whole choir! And our fibreglass baptistries need no maintenance for years to come. The baptistry is guaranteed for 10 years, though it will probably last well over 25 years.
Concrete pools are poorly insulated, if at all. Ours come with 50mm of insulation built in as standard. Heating the water in concrete and tile pools is expensive and wasteful as you end up heating the concrete as well as the water. The fibreglass lids can be put over the tank whilst filling and heating to keep in the heat and, unlike wood, will not swell and warp. Even treated timber starts to swell once the varnish wears.
GRP pools do not need maintenance (other than an occasional wipe down). The grouting between tiles soon attracts mould and we have phone calls from churches with leaky tiled baptistries at the rate of one a month. It isn’t just a false economy, it’s no saving at all to have a concrete and tile baptistry.
Get in touch because there is a fibreglass pool for your budget.
Our number is 0345 230 1381. This rings to all our offices simultaneously and you will be able to contact us in office hours. Very occasionally, customers are ringing a geographical number (starting 01274), possibly because their handset displayed that number instead of the 0345 number.
If you ring this geographical landline number, there is a very high chance you will not get an answer or, if you leave a voicemail, your message is never collected.
0345 numbers are mobile-friendly and cost the same as a the geographical 01274 number.
A quick snippet of news! We now have a 2.4kW heater with a control box so that you can have a compact portable water heater with all the ‘controllability’ of our 4.8kW water heater.
0345 numbers were released in 2007 to create new phone numbers that weren’t linked to a particular area, unlike the previous 01- and 02- codes.
For us, having an 0345 number means that we can staff our phones at all times, no matter where everyone is. It means that you won’t miss us, whatever happens: if the phone lines are down or one of us is off sick we can adapt and make sure your call still gets through.
However, because some phone number types have high charges, we’re aware that numbers other than 01- or 02- can worry people. So we want to reassure you that we cannot legally make any money from the 0345. It costs you the same as an 01- or 02- number. We have tried some other alternatives in the last six months but they’re not stable enough to rely on. It’s simply a practical solution that helps us make sure you can always get through.
Occasionally we come across a customer who would rather not use our 0345 number. It’s not a problem and if that’s the case for you, just ring our mobiles or email us and we can organise an alternative number for you to use.
There’s some reassurance about how 0345 numbers work on the Area Codes website: http://www.area-codes.org.uk/0345-numbers.php
“All phone numbers beginning with 03 work in the same way. Although they differ from traditional landlines by not being linked to any specific location, they cost the same to call – this is a legal requirement put in place by the UK telephone regulator, Ofcom.”