If your heater is within its warranty period, (6 months for a 2.4kW with Control heater or 12 months for a 4.8kW) we will arrange for collection of the heater. Please contact us by the contact form below or phone 0345 230 1381.
If the heater is out of warranty, please pack it with plenty of padding and a covering letter giving your contact details and any description of the fault and post it to Chris Sadler, 58 Shalmsford St, Chartham, Canterbury, CT4 7RH. If you prefer, we can arrange for it to be collected by our carrier for a small charge.
Chris will assess the heater when it arrives and we’ll contact you with a price for repair before we go any further.