+00 44 (0)345 230 1381
office@baptistryuk.com

Baptistry Delivery and Collection

Our baptistries maybe portable but it is still an event when they arrive – at least 3 boxes all of some size.  Out heaters are more diminutive, being in small plastic crates.  The big issue for everyone is the timing of deliveries and pickups.  We have all had the experience of waiting in all day for a delivery that may take place between 8am and 10pm and an unhappy and disgruntled driver turning up at our door.

We do try to minimise poor experiences for all concerned (including the drivers, some of whom have a challenging job).  However, we need to work in partnership with everyone to make things work smoothly.  Sometimes, despite everyone’s best efforts, something may derail things, such as a road accident or weather, or a technical fault in the system or the truck and leave us all without the service we had worked for!

So here are some top tips to help everything go smoothly.

  1. We tell all our customers that the venue has to be staffed between 9-5 for the collection, we also say this to all our couriers.  In reality, most deliveries happen between 10.30 and 3pm, but there are always the outliers because you are close to the depot (first thing) or at the end of a busy route (last thing).  So when you are booking the baptistry hire be aware of this in terms of planning the delivery:
  2. Is your venue staffed?  What are the office hours ?   9am-3pm is about the minimum in reality for a daytime delivery.  Morning deliveries cost extra and can cost extra to you depending on the baptistry, so we need to book this on our schedule.  Morning deliveries can be booked in advance for a slightly
  3.  higher fee.  If we have to re-book a collection because the venue was not staffed, we will be surcharged by the carrier and this will come out of the bond.
  4. Can it be delivered to your home?  Baptistry in a little carIf your venue is not staffed what then?  You can have people waiting in for the delivery in the Church/building.  However this can be a very long day and if something goes wrong, it could be two very long days.  We prefer it if people are waiting for a delivery or collection somewhere convenient for them.  For example, in their home, workplace or in a local business who is happy to hold it until the driver arrives.  The Nonagon and Croydon baptistries when packed baptistries will fit easily into a large car, even into our Fiesta!  It may be more convenient to sit at home and then drive the baptistry to and form the church.  This is worth giving thought to and we are always happy to discuss and advise.
  5. Timed deliveries and notifications.  As regular customers know, Fedex did not provide any notification for deliveries.  Parcelforce does so via email and text.  However, we know from customers and Parcelforce that the system needs upgrading to be more effective in regard to texts and giving a delivery window.  Parcelforce have told us that this is in process but, as with all technical upgrades, it is running behind schedule.  For the time being, our advice is to assume the delivery will be in unspecified office hours and arrange accordingly. The depot or ourselves can be contacted if there are issues or concerns regarding delivery or collection.

Why not a carrier who can provide 2 hour delivery windows?  Our Baptistries are specialist  and often bulky items and so not every carrier is happy to take our parcels, and others charge a high price for doing so.  Parcelforce charge a good price for delivery and will take even our biggest baptistries without complaint. We are also finding them better able to reach our extremely rural customers via their network.  As for 2 hour window notifications, this is something they are working towards.  Let us hope and pray the obstacles they are finding to doing so are overcome.

Delivery and Couriers

Current Courier

After using FedEx for over 6 years we have had major problems with them over Easter.  Hopefully, customers will not have noticed.  However, FedEx implemented a new online booking procedure and, in short, it was chaotic and their pricing and billing system has become erratic and unreliable.  What is clear is that it has been a cover a for a price hike.

Looking At Pallet Services

To send a Nonagon pool now would cost £140 there and back whereas it used to cost £100.  To send the old Galilee pool, we were recently charged over £300 instead of £120!  We are urgently looking at other carriers and it is likely that we will have to use a pallet service as the default carrier.  This has three immediate benefits: it is cheaper; the delivery is within a much narrower time-window; the baptistry is easier to repack for the return to us.  The down-side is that a customer must be able to receive a pool on a pallet.  The carrier will have a tail-lift on the lorry and a pallet truck and will deliver to the foyer on the level.  For customers who can receive and return on a pallet, we are looking at other carriers who can cope with such large consignments.

Two (or Three) other pieces of better news.

As all this may wish you could buy the pool, we are putting together a way for customers to buy in instalments over more than the 3 months currently offered.

The lease scheme is better value than hiring if you use the pool more than 3 times per year, and whilst it is a 5 year lease, there is an opt-out at 3 years.

BUK GalileeThe Galilee baptistry, which was very popular because it was quick to set up and had a double-liner system has become too expensive to send with Flatpack Galilee baptistryFedEx because the curved panels result in big, bulky boxes.  Hitherto, FedEx were the only ‘parcel’ carrier who would deal with boxes of this size, now they seem to be charging silly prices.  To help matters, we have redesigned the pool to give the new Flatpack Galilee.  At the same time, we’ve made changes to the dimensions – the new flatpack Galilee is 78cm deep (the same as the Nonagon and Croydon pools) because some felt the depth of the Galilee a little on the shallow side.  It is also a wee bit longer and broader. at over 7′ long and 5′ wide internally, this is a very spacious baptistry that stores well.