The delivery and collection will take place between 9am-5pm and must be to/from a staffed venue. A ‘before noon’ delivery is available for a small cost to minimise the amount of time someone has to wait in.
The courier will send an ESTIMATED time of delivery (but not always for the collection).
Drivers will NOT ring ahead to give notice, NOR will they ring a number left on a door and wait.
If your venue will not be staffed during these hours for delivery and collection, consider using a home address.
Please can we ask all church customers to be aware that courier drivers are very pressured people providing an important service. We use DPD because they generally give an estimated hour time slot for delivery (but not always for collection) but they are still very busy and up against a the clock.
We all try and work with them as much as possible, which is why we let churches know before they hire that all deliveries and collections will take place between 9am-5pm and must be to/from a staffed venue. If this is not possible, please consider a delivery to a home address.
The drivers can not be expected to ring a number left on a door and wait for someone to drive over. They are pressured people, so please don’t expect them to do so.
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