It is worth re-running this old post.
Before coming to you, each heater has journey of testing to come through.
The electronics are made for us in the UK by Cyclops / DJ Assembly in York. The heating coils are made at Backers in Rotherham. They are tested and certified by the manufacturer before coming to us.
Other components are sourced from reputable UK companies such as Honeywell and RS Components. All have their British Standard mark.
When bringing together the parts, we test each main component individually. Then the assembled unit is further tested. There are a suite of tests we perform to be able to give them their CE marking.
And finally, we run the heater in water for 8 hours to simulate its use and the check it one last time.
And just to make sure, there is a 12 month warranty period for additional peace of mind.
Also, the ‘4.8kW heater’ and the ‘2.4kW with Control heater’ are both serviceable and will give you a long life.
The rest is over to the customer. Think of the instructions as part of the product. The instructions must be read and no one who as not read them should use the heaters. If you ever lose your instructions, get in touch and we’ll send you some new ones.
Whilst these are relatively low temperature heaters appliances, they still have a hot metal element and should be treated with respect.
We have been making heaters for nearly 30 years, and tested 1000s of them. We know how they work and what breaks them. Keep to the following and your heater will give you long service.
- No heater should ever be switched on outside water.
- No heater should be removed from the water before being switched off, unplugged and allowed to cool
- And if any part of the heater has been damaged, do not use it: contact us to arrange repair.